In this Privacy Policy the terms, 'we' or 'us' is Carlsons Solicitors.

Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number Z2563593.

Please read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.

What information we collect

We process personal information which you give us:

As a client to provide you with legal services.
Whilst servicing your account through our website, in writing or over the phone.
If you request information or assistance from us.

What personal information we process

This includes:

Personal details such as your date of birth, address, National Insurance Number, telephone number and email address.
Identity information such as your passport, driving licence, utility bills or national identity card.
Credit history and records relating to you, your partner or anyone else you are financially linked with (we obtain this information from credit reference and fraud prevention agencies).
Family, lifestyle, financial and social circumstances.
Financial details such as your income and information about your bank accounts.
Employment/self-employment details.

Special categories of personal data

Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected.

We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the legal service you have asked us to provide you with. For example, in family and matrimonial matters, or where you have advised us of an issue, such as your health, which could mean that you may be classed as a “vulnerable client” i.e. due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment. We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.

How we use your information

We use your information to:

Provide legal services to you.
Provide and service your relationship with us.
Comply with legal obligations for the prevention of financial crime and money laundering.

We will process your information to meet our contractual obligations to you, where we have a legitimate interest to do so, where we are permitted by law or to comply with applicable laws and regulation.

  
    Purpose
    Legal basis
  
    Providing a service and internal processing
  
    To assess your needs and provide you with suitable products and services
    Contractual obligation to provide you with, or a proposal including costs estimate
Where special categories of personal data are processed, these are necessary to assess your needs

    To service and administer your matter including billing and compliance with the Conveyancing Quality Scheme (‘CQS’)
    Legitimate interests to provide and manage the service
  
	To verify the identity of our clients
	To comply with legal obligations to prevent money laundering

	To confirm, update and improve our client records
	To comply with legal obligations in the Data Protection legislation

	To provide you with any information on the services that you have requested
	To meet our contractual obligation to provide information on the services you have requested

    Relationship management
  
    To manage and develop our relationship with you
    Legitimate interest to service your matter and improve our service to you
  
    To inform you of products and services that may be of interest to you, where you have chosen to be made aware of this.
    With your consent

How we retain your personal information

We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.

Our retention periods are:

  
    Type of personal Information
    Retention Period
  
    General personal data which includes your normal personal data, personal identity and personal financial data
    We obtain your consent to retain such documentation for the same duration as the file retention period, which vary depending on the type of matter (see this table for file retention periods below)
  
    Client Due Diligence Material which includes copies of your Passport, Driver’s Licence, Bank Statements and any associated documents and explanations you have given to us to prevent fraud, financial crime and money laundering
    We obtain your consent to retain such documentation for the same duration as the file retention period, which vary depending on the type of matter (see this table for file retention periods).
  
    Special categories of personal data 
    6 years after the end of our relationship with you
  
    Property
  
    Client files – property sale
    7 years from date of closure of file
  
    Client files – property purchase and mortgage
    15 years from date of closure of file
  
    Client files – leasehold and tenancy
    Length of term plus 7 years
  
    Corporate and commercial
  
    Client files - employment
    7 years from date of closure of file
  
    Client files - immigration
    7 years from date of closure of file
  
    Client files – business/corporate
    12 years from date of closure of file. We may consider keeping for longer if there are complex issues

    Litigation
  
    General litigation
    12 years from date of closure of file. Keep longer if the client is under a disability

    Personal injury
  
    Client files – personal injury
    7-15 years from date of closure of file. We may keep for longer if there are complex issues such as lifetime or provisional damages awarded, or children involved

    Client files – medical negligence
    15 years from date of closure of file. We may keep for longer if there are complex issues such as lifetime or provisional damages awarded, or children involved

    Family
  
    Client files – family matters
    15 years from date of closure of file
  
    Client files – involving children
    21 years from date of closure of file. To cover all periods of childhood

    Wills and probate
  
    Original will
    Indefinitely
  
    Client file with original will
    Indefinitely
  
    Client file without original will
    21 years from date of closure of file
  
    Documents relating to VAT liability
    7 years
  
    Trusts
  
    Original trust deed, supplemental deeds, letter or memorandum of wishes, paperwork completed by the settlor during the creation of the trust
    Indefinitely, or at least the duration of the Trust, plus 6 years
  
    Trust administration files
    6 years after the end of the Trust period
  
    Documents relating to VAT liability
    7 years
  
    Documents relating to tax
    12 years after the end of the trust period. Schedule 11, paragraph 6(3) of the Value Added Tax Act 1994 says that records and papers relevant to VAT liability have to be kept for six years.

    Private client non-litigation advice
    7 years

How we share your information

Where necessary or required we share information with:

Regulatory authorities to comply with our legal obligations.
Credit reference agencies to check your identity in accordance with our legal obligations.
Property search companies to identify any issues that might influence your decision to buy or sell a property.
Insurers for the purpose of providing you with appropriate financial cover for an identified insurable risk, or in connection with any claim made by you against us.
Property agents, brokers, lenders, other solicitors involved in your transaction representing other party(ies) in your matter to enable them and us to fulfil our obligations to you.
Other Government Departments such as HMRC, Companies House, Probate Registry, Court of Protection or HM Land Registry to fulfil your and our legal obligations.
HM Treasury:
- If you are purchasing a property through the Help to Buy ISA Scheme, HM Treasury will be the Data Controller of any relevant personal data that is given, via the Eligible Conveyancer, to HM Treasury and to the Administrator and / or any sub-contractor of HM Treasury or of the Administrator, for the purposes of the Help to Buy: ISA Scheme.
- The information will be disclosed to HM Treasury and the Administrator for the purposes of verifying the eligibility of a Help to Buy: ISA Bonus payment and payment of Bonus funds, carrying out audits of Eligible Conveyancers and any investigations or compliance work in accordance with the Scheme Rules.
- We serve your legitimate interests in disclosing your relevant personal data to HM Treasury, the Administrator and / or to any sub-contractor of HM Treasury for the purposes of verifying the eligibility of a Help to Buy, ISA Bonus payment and payment of Bonus funds; carrying out audits of Eligible Conveyancers; and any investigations or compliance work in accordance with the Scheme Rules.
Experts and Barristers required to work on your matter.
Our outsourced providers and third-party companies who provide us with services to help us function as a business such as our outsourced IT, cyber security and marketing companies.
Auditors and external assessment bodies to achieve and maintain any regulatory or Quality Assurance Standards and accreditations which meet our legal obligations and enable us to provide quality legal services to you.

Information security

We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

Updates

We will keep this Privacy Policy under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.

Cookies

Our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website).

Your rights

You have the right to request copies of your personal information and where we have requested your permission to process your personal information, or you have provided us with information for the purposes of entering a contract with us, to receive the personal information you provided to us in a portable format, if technically feasible. If you think any of the personal information, we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.

In relation to all these rights, please write to us at the address below.

Complaints process

If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office - (www.ico.org.uk).